These Terms and Conditions govern purchases made through the Creando Historias website. By placing an order, the customer accepts the conditions described below.
1. General Information
Creando Historias sells handmade products, decorative items, scented products, personalized gifts, accessories, and apparel available in our digital catalog.
2. Handmade and Personalized Products
Many of our products are handmade and may present slight variations in color, shape, texture, scent, or finish. These variations are part of the handcrafted nature of each piece.
When the customer requests customization of color, fragrance, design, message, or presentation, the product will be made according to the information provided.
3. Prices
Prices listed on the website are expressed in United States dollars unless otherwise stated.
Creando Historias reserves the right to modify prices, promotions, and availability without prior notice.
4. Availability
Product availability may vary depending on inventory, materials, colors, fragrances, and handmade production times.
If a product becomes unavailable after purchase, we will contact the customer to offer an alternative, reschedule delivery, or process the corresponding refund.
5. Purchase Process
The customer must provide complete and accurate information to process the order, including name, email address, phone number, shipping address, and customization details when applicable.
We are not responsible for delays or delivery errors caused by incorrect information provided by the customer.
6. Payments
Payments may be made through the payment methods enabled on the website or through channels authorized by Creando Historias.
The order will be processed once payment has been confirmed.
7. Shipping and Delivery
Delivery times may vary depending on location, product availability, requested customization, and shipping provider.
Creando Historias is not responsible for delays caused by third parties, weather events, force majeure situations, or incorrect shipping information.
8. Personalized Products
Personalized, custom-made, or made-to-order products cannot be canceled, exchanged, or returned once the production process has started, unless they present defects attributable to Creando Historias.
9. Product Images
Images displayed on the website are for reference purposes. Since our products are handmade, the final product may show reasonable variations.
10. Communications
Creando Historias may contact the customer by email, WhatsApp, phone call, or text message to confirm orders, resolve questions, coordinate deliveries, or send information related to the purchase.
11. Customer Responsibility
The customer is responsible for carefully reviewing product details, customization, price, quantity, shipping address, and contact information before confirming the purchase.
12. Limitation of Liability
Creando Historias shall not be liable for indirect, incidental, or consequential damages resulting from improper use of the products.
13. Changes to These Terms
Creando Historias may update these Terms and Conditions at any time. Changes will be published on this page.
14. Contact
For questions about purchases, orders, or sales conditions, you may contact us through our official channels.
Email: [email protected]
Cell Phone: (+1) 786 741 6369
