Privacy Policy
At Creando Historias, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order, contacting us through WhatsApp, submitting a form, or interacting with our services.
1. Information We Collect
We may collect personal information necessary to process orders, respond to requests, and improve your shopping experience, including:
- First and last name
- Email address
- Phone number
- Billing and shipping address
- Order details, product preferences, and customization requests
- Messages sent through forms, WhatsApp, or other contact channels
- Technical data such as IP address, browser, device, and browsing behavior
2. Payment Information
Payments made through our website may be processed by third-party payment platforms. Creando Historias does not directly store full credit card, debit card, or other sensitive payment information.
3. How We Use Your Information
We use your information to:
- Process, confirm, and deliver orders
- Manage payments, billing, and shipping
- Respond to inquiries, quotes, and customization requests
- Provide customer support
- Send information related to your purchase
- Improve our products, services, and user experience
- Send promotional communications when applicable or with your consent
4. Contact Through WhatsApp, Forms, and Phone Calls
By contacting us through WhatsApp, website forms, or phone calls, you authorize Creando Historias to use the information provided to respond to your request, follow up commercially, send product information, confirm order details, or resolve questions related to our services.
5. Sharing Information With Third Parties
We do not sell, rent, or trade your personal information. We may share data only when necessary with:
- Payment gateways or payment processors
- Shipping or logistics companies
- Technology providers required to operate the website
- Analytics, marketing, or automation tools
- Competent authorities when legally required
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve navigation, remember preferences, analyze website traffic, and optimize our communication campaigns.
You can configure your browser to reject or delete cookies. However, some website features may be affected.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this policy, process orders, comply with legal obligations, resolve disputes, and maintain business records.
8. Information Security
We apply reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no digital system is completely secure.
9. User Rights
As a user, you may request:
- Access to your personal data
- Correction of inaccurate or outdated information
- Deletion of your data when applicable
- Withdrawal of consent for marketing communications
- Information about how your data is used
10. Minors
Our products and services are intended for individuals with legal capacity to make purchases. We do not knowingly collect information from minors without authorization from their parents or legal guardians.
11. External Links
Our website may contain links to external platforms such as payment gateways, social media, WhatsApp, or other services. We are not responsible for the privacy practices of those external websites.
12. Changes to This Policy
Creando Historias may update this Privacy Policy at any time. Changes will be published on this page and will become effective upon publication.
13. Contact
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, you may contact us through our official channels.
Email: [email protected]
Cell Phone: (+1) 786 741 6369
